It's very simple! Use the search bar on the homepage to find a bike by city or type. On the bike's page, choose your rental dates and times in the calendar, then click "Request to book". If the owner accepts, you will receive a notification to proceed with the payment and finalize the booking.
Your card is only charged when you confirm the payment, which is **after** the owner has accepted your booking request. For bikes with "instant book", acceptance is automatic and you can pay immediately.
The deposit is **not charged** to your account. It is a simple pre-authorization hold on your bank card, placed 24 hours before the rental begins. This amount is temporarily "blocked" by your bank and is automatically released at the end of the rental if no dispute is filed by the owner.
By choosing the insurance offered by our partner Sharelock, you do not need to pay a security deposit. This insurance covers you against theft (with a broken lock, by force, or in a private place) and against accidental damage to the bike during your rental. It is the peace-of-mind solution to enjoy your ride without worry. For more details, you can view the full document here: Learn more...
At the start of the rental, you must scan the QR Code presented by the owner. This officially marks the start of the rental (check-in). At the end, you will need to present your own QR Code (available in "My Rentals") for the owner to scan (check-out). This finalizes the rental.
Yes, you can cancel a booking from your "My Rentals" space. The refund conditions depend on the cancellation policy chosen by the owner (Flexible, Moderate, or Strict) and when you cancel. The policy details are always displayed on the bike's page.
From your "My Account" space, click on "Add a new bike". Fill out the form with your bike's details (type, brand, size, condition), add good quality photos, set your prices, and define your availability. Once submitted, your listing will be visible on the site.
Payments are securely managed through our partner, Stripe. Once the rental is completed and validated, the earnings (rental price minus our 15% commission) are automatically transferred to the bank account you linked to your Stripe account. It is therefore essential to activate payments in your "My Account" space.
By enabling instant booking, renters' requests that match your available slots are automatically accepted. This saves you time and maximizes your rental opportunities. The renter is then immediately prompted to pay. If you disable this option, you will have to manually approve each request.
In "My Account", go to "Manage my bikes". For each bike, you can access a calendar to set time slots when your bike is available. You can add as many slots as you wish. Renters will only be able to book during these periods.
If you notice any damage to your bike during check-out, you must report it immediately using the "Report a problem" button on the relevant booking in your history. This opens a dispute. You will need to provide photos and a description of the damage. Our team will review the case and may, if the dispute is validated, charge the repair costs to the renter's security deposit.
Yes, absolutely! The process must be done in this exact order to protect you (and the renter):
Never report a dispute several days after the renter's departure, as this would make it very difficult to process through the deposit or insurance.
We recommend contacting our partner "Vélo an Nou", who specializes in the repair and maintenance of MTB and road bikes.
Services offered:
Contact: 0690507068 or contact@veloannou.fr