Privacy Policy

Last updated : 28 octobre 2025

Your trust is important to us. This policy describes what data we collect, why we collect it, and how you can exercise your rights.

Who collects your data?

The data controller for data collected on the FredLooX site is Mr. Fred ANDENAS (FredLooX EI). You can contact us at any time at: contact@fredloox.fr.

What data do we collect?

We only collect data that is strictly necessary for providing our services:

• Identity data: Last name, first name, email, phone number, and company name (optional) when you register.
• Rental data: Information about the bikes you rent or list, dates, amounts, and exchanged messages.
• Payment data: We do not store any banking information. All transactions are processed and secured by our payment partner, Stripe.
• Insurance data: For insured rentals, your identity and rental data are transmitted to our partner Sharelock to activate coverage.
• Technical data: IP address, browser type, connection logs (collected by our host Infomaniak for security).
• Cookies: Cookies necessary for your session to function and third-party service cookies if you consent to them.

Why do we collect this data?

Your data is used for the following purposes:

• To provide the connection service (manage your account, your rentals).
• To manage rental payments and owner payouts (via Stripe).
• To manage the activation of insurance policies (via Sharelock).
• To manage disputes and rental problems.
• To provide customer support and respond to your requests.
• To meet our legal obligations (accounting, invoicing).
• To send you news and offers (only if you have explicitly consented).

How long do we keep your data?

Your personal data is kept for 3 years after your last activity (last login or rental). Invoicing data (commissions) is kept for 10 years to meet our accounting obligations.

What are your rights?

In accordance with the GDPR, you have the following rights, which you can exercise by contacting us at contact@fredloox.fr:

• Right of access: Request a copy of all data we hold about you.
• Right to rectification: Modify your inaccurate data (you can do this directly via "Edit my profile").
• Right to erasure ("right to be forgotten"): Request the deletion of your account (except for accounting data).
• Right to portability: Receive your data in a structured format.
• Right to withdraw consent: For marketing at any time.

Cookie Management

This site uses cookies essential for the proper functioning of your session. We also use third-party services (like Google Fonts) that may set cookies.

You can manage your consent for these services at any time by clicking on the cookie management panel (managed by Tarteaucitron) accessible at the bottom of the page.